Privacy Policy

This Privacy Policy describes how Ethos Water Damage Restoration collects, uses, and shares personal information of users of our website, ethoswaterdamagerestoration.com, and customers of our services. We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect several types of information from and about users of our website and customers of our services, including:

  • Personal Information: This includes your name, address, phone number, email address, and other contact information you provide to us when you request a quote, schedule a service, or contact us through our website or by phone.
  • Payment Information: When you pay for our services, we collect payment information, such as credit card details or bank account information. This information is processed securely by our payment processors.
  • Property Information: To provide our services, we collect information about your property, including its location, size, and the extent of water damage.
  • Insurance Information: If you are filing an insurance claim, we may collect information about your insurance policy, such as your insurance provider and policy number.
  • Website Usage Information: We collect information about your use of our website, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and other tracking technologies to collect this information.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To provide water damage mitigation and restoration services, including assessing damage, extracting water, drying structures, and restoring contents.
  • Customer Support: To respond to your inquiries, provide customer support, and resolve any issues you may have.
  • Payment Processing: To process payments for our services.
  • Insurance Claims: To assist you in filing insurance claims and to communicate with your insurance provider.
  • Marketing Communications: To send you promotional emails, newsletters, and other marketing communications about our services. You can opt-out of receiving these communications at any time.
  • Website Improvement: To analyze website usage and improve the content and functionality of our website.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with the following categories of recipients:

  • Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, insurance adjusters, and marketing agencies.
  • Insurance Companies: We share information with your insurance company to facilitate the claims process.
  • Legal Authorities: We may disclose information to legal authorities if required by law or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your use of our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies to:

  • Analyze website traffic
  • Personalize your experience
  • Provide targeted advertising

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Using secure servers to store your information
  • Encrypting sensitive data, such as payment information
  • Limiting access to your information to authorized personnel
  • Regularly monitoring our systems for security vulnerabilities

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal obligations, and resolving disputes. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information.
  • Objection: You have the right to object to the processing of your personal information.
  • Restriction: You have the right to request that we restrict the processing of your personal information.
  • Portability: You have the right to receive your personal information in a portable format.

To exercise these rights, please contact us using the contact information provided below.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete the information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our website and services after any changes constitutes your acceptance of the new Privacy Policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Ethos Water Damage Restoration

2150 N 107th St #200, Seattle, WA

425-405-0679